FAQ
Registration and logging in
Of course not. You can place an order without creating an account. However, registration gives you various benefits:
Having an account you can:
- check your order history,
- avoid entering shipping details every time you want to place an order,
- collect Coffee Points in our loyalty programme and exchange them for prizes,
- return orders easily,
- return faulty items in a convenient way,
- get access to discounts available only for registered clients.
In order to create a Coffeedesk account, please follow these steps:
1. Click “LOG IN” on the upper right of the website.
2. Click “CREATE AN ACCOUNT”.
3. Enter your email address and accept the terms of our service and privacy policy. It will enable us to fulfil your future orders. Click “JOIN”.
4. Fill in all the required fields. If anyone recommended us to you, do not forget to enter this person’s email address. They will get extra Coffee Points in our loyalty programme. You can also subscribe to our newsletter, which will inform you about new products and discounts. Then click "FINISH REGISTRATION” .
5. Almost done! Click the activation link that we have sent to your email address. Welcome to Coffedesk family! You can place orders as a registered client!
6. If you are a Facebook user, you can register even faster. Click “Log in with Facebook” and “Continue with Facebook” . You will log in automatically. Don’t worry, we won’t publish anything without your consent.
Follow these steps to log in:
1. Click “LOG IN” on the upper right of the website.
2. Enter your email address and password.
3. Click “LOG IN” to confirm.
4. If you’re having trouble logging in, click “Forgot your password?” and enter your registered email address. We will email you a link to reset password.
For your safety, we do not store any passwords. However, you can reset your password.
If you can't remember it, click “Forgot your password?” and enter your registered email address. We will email you a link to reset password.
We are sorry to see that we haven’t met your expectations. In order to delete your account, please contact our customer service: [email protected] or +48 792 66 99 35.
Sure! To do so, please contact our customer service: [email protected] or +48 792 66 99 35.
Sure! Click “Log in with Facebook” and then “Continue with Facebook”. You will be logged in automatically within a few seconds. Don’t worry, we won’t publish anything without your consent.
Orders
In order to place an order, please follow these steps:
1. Choose a product and add it to cart.
2. A new window will open, with a confirmation of the product added to cart. To buy more, click “CONTINUE SHOPPING”. If you want to finalize the order, click “CHECKOUT”.
3. If you want to use a discount code, enter it in the proper field and click “ACTIVATE”. Next, choose payment and shipping method and click “NEXT”.
4. Enter your email and shipping address. In this step, you can also choose to wrap an item as a gift or request a special drawing (just ask in the comment section). Remember to fill in all the required fields. Next, click ”CONTINUE” to proceed to order summary.
5. Make sure that the details in “Order Summary” are correct. If everything is correct and you’re logged in, click “CONFIRM YOUR ORDER”. If you don’t have an account, accept the terms of our service and privacy policy first. It will enable us to fulfil your order.
6. If you have chosen PayU or PayPal as a payment method, please make the payment in this step.
7. Hurray! Your order has been successfully placed and we’re on it! We have also sent you a confirmation email. You will be informed about further proceedings via email.
You can check current order status after logging in to your account, in “Purchase history” section. You will also be informed about further status changes via email.
If you have any inquiries, please contact our customer service: [email protected] or +48 792 66 99 35.
An order cannot be updated by the client. We will be happy do it for you, unless your order has already been packed.
Remember, orders placed before 1:00 PM are usually sent the same day, so contact us as soon as possible: [email protected] , or +48 792 66 99 35.
You can track your order wit the tracking number we emailed you. You can also find it in “Purchase history” section. Remember that we cannot affect the delivery time of your parcel.
The list of your previous orders is in “Purchase history“ section, which you can access after logging in. If you placed orders without registration, please check order confirmation emails.
Sure! Just log in, go to “Purchase history”, find the order you want to place again and click “Order again“. All of the products from this order will be added to your cart. Remember, it works for registered clients only.
An order cannot be updated by the client. We will be happy do it for you, unless your order has already been packed.
Remember, orders placed before 1:00 PM are usually sent the same day, so contact us as soon as possible: [email protected] , or +48 792 66 99 35.
Sure, unless your order has already been packed. Contact us as soon as possible: [email protected] or +48 792 66 99 35.
It depends on order status. If your order has not been dispatched, you can cancel it by contacting us at [email protected] or +48 792 66 99 35.
If your order has already been dispatched, you can refuse it and get a refund as soon as it returns to us. However, we highly recommend accepting the delivery – you can change our mind after seeing the product and you still have 100 days to return it!
The total order value consists of the cost of purchased items and delivery cost.
Your invoice may also include other items:
→ Set packing → it may appear on your invoice if you have ordered one of our product sets. Don’t
worry, the price is already included in the price of the items and it wll not increase total
order value.
→ Handling charge → in some cases there may appear a minor handling charge. It is included in the value of purchased items.
→ Payment correction → Similarly to the handling charge, payment correction is also included in product price.
→ Packing as a gift → If you wanted your products packed as a gift, this item will appear on the invoice.
We will be more than happy to answer all your questions on the phone, however, orders can only be placed via our website or by email: [email protected].
Payments
For your convenience, there are several payment methods to choose from:
Visa / Mastercard:
Credit / Debit Card - Pay quickly and securely with your credit or debit card. The payment will be processed by PayU.
International wire transfer:
As soon as you confirm your order, you will be redirected to a page with your individual details required for a bank transfer. The payment will be processed by PayU.
It depends on the payment method you have chosen. Confirming a payment made via PayU takes up to several minutes. In the case of bank transfer, it may take up to 3 working days.
We're sorry, payment on delivery is not available at the moment.
Sure! Just choose bank transfer as your payment method. After confirming your choice, you will be redirected to a webpage containing payment details. If you accidentally close the window, you can find the bank details here: https://www.coffeedesk.com/coffeedesk/contact
Yes, unless your order has already been sent. In order to do it, please contact us as soon as possible: [email protected] , or +48 792 66 99 35.
Delivery
Most parcels are dispatched within 24 hours from placing order. In fact, if an order is placed before 11:00 A.M., it is usually dispatched the same day.
It takes 2 to 5 business days to deliver a package, depending on the country of destination.
Most parcels are dispatched within 24 hours from placing order. In fact, if an order is placed before 1:00 P.M., it is usually dispatched the same day.
In some cases order processing time is longer. We always provide that information in product description.
If, by mistake, we sent you the wrong product, please contact us at: [email protected] , or +48 792 66 99 35.
Remember to inform us about your order number (you can find it in confirmation emails and “Purchase history” section) and about the product you have received. We promise to make up for our mistake in the blink of an eye!
We pack our products with utmost care and use best efforts so that the products could be delivered to you safely. If the parcel and products you have received are damaged, please email us at [email protected]. Remember to attach photograpghs of damaged goods. Don’t worry, we will send you new products!
If your order has not been dispatched yet, you can change the delivery address by contacting us at [email protected] or +48 792 66 99 35. If your order has already been dispatched, you can refuse it and we will send it to a new adress as soon as it returns to us.
You can track your order wit the tracking number we emailed you. You can also find it in “Purchase history” section.
If you have other inquiries, please contact the courier. If you have further questions, contact us at [email protected] , or +48 792 66 99 35. Remember that we cannot affect the delivery time of your parcel.
Invoice
The invoice is attached to the email confirming your order. If you are a registered client, you can also find it after logging in to your account.
To place invoice orders, please go to b2b.coffeedesk.com
Yes. To place pro forma invoice orders, please go to b2b.coffeedesk.com. After placing an order, inform us about your request in your order comment, or via email at [email protected], or contact your client assistant.
If your order has not been dispatched, we can change the invoice details. Just contact us as soon as possible at [email protected] , or +48 792 66 99 35.
The process will take a bit longer if your order has already been dispatched. If the change is issued the same month as your order was placed, we should be able to apply it.
The legal owner of Coffeedesk is:
All Good S.A.
ul. Mazowiecka 24i/u9
78-100 Kołobrzeg
NIP 671 181 26 75
REGON 32128134100000
Returns and complaints
If a product you have received didn’t meet your expectations, you have 100 days to return it to us. The products have to be unused and sent back in original, undamaged box.
If you’re a registered client, you can go through the return process after logging in.
If you’re not a registered client, please contact us at [email protected].
All products, apart from sweets and cleaning products, are under a two-year warranty. In the case of issues regarding sweets or cleaning products, please contact our customer service at [email protected].
Follow these steps if you are a registered client:
1. Log in to your Coffeedesk account and go to “Purchase history”.
2. Choose the product and click return icon.
3. Describe the cause of the return. If you are returning a faulty product, please add photogarphs
of the damage. The more information you provide, the quicker will we be able to go through the
process. Click “SUBMIT A COMPLAINT”.
4. Your complaint will be verified within one working day. If it’s accepted, you can return the
product to us.
5. You can check the status of your complaint in "RETURNS” section.
If you’re not a registered client, please contact us at [email protected].
Yes. We need to know the reason for complaint to be able to verify it.
All products apart from food and cleaning products are under a 2-year warranty. Every invoice purchase is under a 1-year warranty.
We will let you know whether your claim has been accepted within 24 hours. If it is accepted, we will provide you with a repair, replacement or refund within 14 days from receiving the product.
About us
Right by the sea! Our office is in Kolobrzeg, Poland. You can email us ([email protected]) or write to us (Coffeedesk, budynek STARLET, ul. Sienkiewicza 12, 78-100 Kołobrzeg, Poland). When it comes to visits, feel invited to our cafe (ul. Mazowiecka 24, Kolobrzeg, Poland), where you can try the finest coffee and talk with our experts!
Feel free to contact us between 9:00AM and 4:00PM, Monday to Friday.
No. In Kolobrzeg, you can visit our spot that combines a cafe and a training centre. We are also opening a new coffee place in Warsaw soon!
Coffeedesk is so much moe than just an online shop! We also run a cafe and training centre in Kolobrzeg, Poland, and supply thousands of cafes, shops and offices with coffee. Apart from that, we provide various coffee-related services, such as training or serving coffee during events. Read more at: http://coffeedesk.biz/en/
Products
This is the way we display products that are currently unavailable. If you're interesetd in any of them, click the envelope or "NOTIFY WHEN AVAILABLE" button and leave your email address. We will let you know as soon as it gets back in stock.
If you're interested in any of unavailable products, click the envelope or "NOTIFY WHEN AVAILABLE" button and leave your email address. We will let you know as soon as it gets back in stock.
If you want to know the estimated time of the supply, you can contact us at: [email protected], or +48 792 66 99 35.
Product reviews are obtained by means of the Trustpilot program, which allows customers who have actually purchased the product in our store issue opinions based on an individual link. Both positive and negative reviews are published in accordance with Trustpilot's terms and conditions - available here. The star rating is the average of all customer ratings for a given product.